An update on KidKraft at Junior Bambinos
Thank you for searching our store for a KidKraft product.
We have been advised that KidKraft are having to postpone deliveries into the UK due to the delivery challenges that they're facing post Brexit.
We know that the team are working incredibly hard to resolve these, however as a result we have taken the decision to no longer supply KidKraft through our site at this moment in time and have removed all products from sale.
This is not a decision that we have taken lightly as we do love KidKraft and everything that they stand for and we believe they have our children at the heart of what they create.
For us, it's important that we can also give you clarity and visibility of when your order will arrive and unfortunately we have found this increasingly difficult over the last few weeks and I sincerely apologise to a very small number of customers who have had to wait over 5 weeks for a product to arrive on their doorstep due to customs clearance into the UK.
For any outstanding orders where we have not been in contact / issued a refund these are being delivered as advised, this only applies to all future orders (unless we have rung/emailed you today.)
Can we still purchase KidKraft?
Yes you can still purchase KidKraft from other retailers albeit we would advise you check they physically have it 'in-stock'
What if I need replacement parts?
Where you have an issue with a product or need spare parts / replacement parts you can order these directly with KidKraft here: https://parts.kidkraft.eu/
Or alternatively if you purchased from us, please don't hesitate to contact us and we can work with the team to get that resolved for you.
This is not the update I wanted to be writing today but at the core of our brand is honesty and authenticity so we like to just tell you how it is.
We'll be on the lookout for brands to replace this huge gap that we now have but in the meantime we sincerely wish the team at KidKraft well and hope that they can resolve the delivery issues as we know the UK love KidKraft!!