Preston Playhouse

We always do our best to maintain a cost effective delivery service so that we can keep our postage costs at a minimum. We use a range of providers to deliver your orders such as: Royal Mail, DPD, MyHermes and we will choose the best provider dependent on the product and the delivery timescales.

At the point of ordering (unless you were given an Estimated Delivery Date) you can expect your order to be delivered as outlined.

Where we have indicated an Estimated Date for Delivery, this information has been provided to us by our suppliers.

We do our best to make sure that your product is despatched on or before that date, however this can not be guaranteed.

Where we are informed of a delay we will get in contact with you as soon as possible, you then have the option to accept the change or you can cancel the order for a full refund.

We hope that you are happy with your order, however we understand that sometimes things may not be quite right and if you do need to return an item we are happy to offer an exchange or full refund.

We ask that all items be returned to us within 30 days of receipt in perfect saleable condition.

You also have the right to cancel your order with us within the 14 days cancellation period. Full details of your cancellation rights can be found in our terms and conditions here.

If you can't find what you're looking for, please do take a look at our Help Centre for more information. 

Click here to visit our Help Centre

Alternatively, get in contact with us here and we'll do our best to help.