Luno Veni Cot Top Changer

When will my order be delivered?

• An estimated date of delivery is provided above.
• Your order will be sent direct from our Babymore's Warehouse.
• We will send you confirmation of despatch along with the tracking details of your parcel.
  
• Delivery services are subject to product availability and current stock levels.
  
• Whilst we will do our best to meet the dates given, all delivery dates provided are estimates only and are not guaranteed. Where we are made aware of a delay with your delivery we will notify you at the earliest opportunity.
  
• No compensation will be given due to late or delayed deliveries.

Can I return my product if I have changed my mind?

• Yes, unused items that are in their original packaging can be returned.
• For hygiene reasons mattresses cannot be returned if unwrapped or unsealed.

• They must be returned in an unused condition, in the original packaging and complete with all original parts and accessories.
• We cannot accept items back which have been partially or fully constructed.

• Returned items which are not in new or unused condition may not be fully refunded.
• We will arrange with Babymore for the return who will use their nominated couriers to collect the item(s).
• You will be responsible for delivery or collection costs which will be typically £10 per parcel.
• Once Babymore confirm the item has been collected we will then arrange a refund for you back to your original payment method.
• We reserve the right to deduct the collection fee from your refund and we'll confirm that with you at the point of organising the return.

What can I do if my item (or part of it) is damaged?

• We do our best to ensure your product arrives to you in the best condition possible.
• In the event that your item has arrived damaged, please contact within 7 days of your delivery so we can escalate this with our Customer Care team.
• Our aim will be to replace the item (or part of) as soon as practially possible - typically within 3-5 days.

What can I do if my item is faulty?

• For goods which are deemed as faulty, you are entitled to an automatic refund, or we are happy to offer an exchange on any faulty item(s) within 28 days of delivery.

• Please note that any faulty product MUST be returned to us in order to qualify for either a refund or an exchange.
• In order to arrange for a product to be returned, please either initiate a refund in your account or contact us directly.
• We will then action either a replacement or a refund in full and we will cover the cost of any collection/delivery charges.