Explorer Playhouse Bed White - Shorty

• An estimated date of delivery is provided above.
• Your order will be sent direct from our supplier's Warehouse.
  
• Delivery services are subject to product availability and current stock levels.
  
• Whilst we will do our best to meet the dates given, all delivery dates provided are estimates only and are not guaranteed. Where we are made aware of a delay with your delivery we will notify you at the earliest opportunity.
  
• No compensation will be given due to late or delayed deliveries.

Delivered by a Direct Home Delivery Service

• Delivery is on a Next Working Day Service: Monday - Friday.
  
• We will notify you with tracking details when your order has left their warehouse.
  
• Delivery is then generally within 24-48 hours (working days).
  
• It is at the discretion of the delivery driver whether they will enter your property. Therefore please ensure you're able to / have someone available to help you accept the delivery inside your home of larger items.

• Yes, unused items that are in their original packaging can be returned.
• They must be returned in an unused condition, in the original packaging and complete with all original parts and accessories.
• We cannot accept items back which have been partially or fully constructed.

• Returned items which are not in new or unused condition may not be fully refunded.
• We will arrange with our supplier for the return who will use their nominated couriers to collect the item(s).
• You will be responsible for any collection costs incurred.
• Once they confirm the item has been collected we will then arrange a refund for you back to your original payment method.
• We reserve the right to deduct the collection fee from your refund and we'll confirm that with you at the point of organising the return.

• We do our best to ensure your product arrives to you in the best condition possible.
• In the event that your item has arrived damaged, please contact us within 48 hours of your delivery so we can escalate this with the team.
• To help us resolve this as quickly as possible, please do include any photos with your return request so that we can pass these on.